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Terms & Conditions

The agreement between Databrush and the businesses that use it.

Service provider: DATABRUSH LLC, a limited liability company, doing business as Databrush ("Databrush," "we," "us").

Last updated November 10, 2026

1. Agreement, eligibility and business use

These Terms & Conditions (“Terms”) are an agreement between DATABRUSH LLC, a limited liability company doing business as Databrush (“Databrush,” “we,” “us”), and the business or organization that uses the Service (“Customer” or “you”). They govern your use of Databrush’s websites, apps, APIs, MCP server, emails and related services (the “Service”).

Section 19 requires individual arbitration of most disputes and waives class actions and jury trials. Please read it carefully.

You accept these Terms when you create an account, continue past a screen that refers to them, start a trial, make a purchase or use the Service. If you accept for an organization, you confirm that you are authorized to bind it, and “you” means that organization.

The Service is for business and professional use only. It is not offered to consumers or for personal, family or household purposes. By accepting these Terms, you confirm that you are using the Service for a business or professional purpose.

You must be at least 18. New accounts and purchases are currently available only to businesses based in the United States and to individuals in the United States acting for a business. Do not misrepresent your location or get around availability limits. You may not use the Service if you are subject to U.S. sanctions or if the law prohibits us from providing it to you.

The Data Processing Addendum (“DPA”) and the Acceptable Use Policy (“AUP”) are part of these Terms, and so is any order form or checkout confirmation you accept (an “Order”). The Privacy Policy explains how we handle personal information. If these documents conflict, an Order controls only the conflict it expressly identifies; then the DPA, for the processing of personal data only; then these Terms; then the AUP.

Earlier versions. If you accepted an earlier version of these Terms, this version, with the DPA and AUP dated November 10, 2026, applies to you from December 1, 2026. Until then, the earlier versions continue to apply to you.

2. The Service

Databrush analyzes data in the databases and other sources you connect and shows the results in its app, by email and to agents you connect. Depending on your plan and workspace, the Service may:

  • propose definitions of your customers, their activity and churn for you to review and confirm;
  • read your database on a schedule, such as nightly, and keep a history of each customer’s status and activity;
  • calculate churn, retention and other metrics, flag customers who may need attention, identify behaviors associated with retention (“Retention Signals”) and suggest product changes with estimated effects;
  • send emails about these results;
  • make results available to AI agents and other clients you connect, including through our MCP server; and
  • in workspaces that offer them, answer questions, generate SQL and create charts and canvases using AI.

Features differ by plan, workspace and source, and change over time. Unless an Order says so, we do not promise any particular feature, schedule, refresh time or level of availability. We use third-party services, including AI providers, to deliver the Service.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during your subscription to access and use the Service for your internal business purposes and to let your authorized users do so. We and our licensors keep all rights in the Service, including its software, designs, documentation and trademarks. No rights are granted except those stated expressly.

3. Connecting your data

Your authority. Connect only databases, projects and other sources that you own or are authorized to connect, and only data you have the right to let us process. You are responsible for any notices, consents, permissions and approvals required for us to process that data as these Terms, the DPA and the Privacy Policy describe, including from your own customers and users.

Supabase. When you connect Supabase, you approve Databrush on Supabase’s own screen and Supabase issues us access tokens. The permissions Supabase grants may be broader than what Databrush uses. Databrush is designed to read your projects through Supabase’s read-only interfaces, including tables in the schemas you choose and limited fields of Supabase’s sign-in (Auth) tables. You can revoke the approval in Supabase at any time; the Service then stops working for that source.

Connection strings and other sources. Where offered, you may connect with database credentials or API keys. Use a dedicated read-only role with the least access you need. A connection can succeed with broader privileges; that does not mean we use them, and it is not a review of your security.

Load and costs. Reading your database uses its resources and may count against your providers’ quotas, limits or bills. You are responsible for your database and its configuration, capacity, backups and security, and for charges from your providers. We are not responsible for slowdowns, rate limits, outages, charges or other effects on your systems from reads you authorize.

Secrets. Give credentials only through the connection screens, never in messages, prompts, labels or support requests. Disconnecting a source in Databrush does not revoke its credentials or approval at the source. Revoke or rotate them there.

4. Agents and MCP

You may connect AI agents and other clients, such as Claude, ChatGPT or Codex, through our MCP server, keys or sign-in (“Agents”). An Agent acts for the user who connected it, with that user’s permissions. Everything an Agent does through the Service, including changes to definitions, suggestions and records, is treated as done by that user, and you are responsible for it.

Information we deliver to an Agent leaves the Service. The Agent and its provider handle it under their own terms, not ours. If a user turns on customer names and emails for their Agents, that user directs us to send that information to their Agents and their providers. We are not responsible for what an Agent or its provider does with information after we deliver it, or for an Agent’s output or actions outside the Service.

Keep keys, tokens and export links confidential and revoke any you no longer use. We may expire, limit or revoke keys, tokens and links, and limit the number of calls or exports.

5. Customer Data and your customers

Definitions. “Customer Data” means data that you, your users or your Agents provide to the Service, or that the Service reads from your connected sources, including information about your own customers and users. “Output” means results the Service generates for you, including metrics, warnings, Retention Signals, suggestions, emails, SQL, charts and answers.

Your rights and ours. As between you and us, you own Customer Data. You grant us a worldwide, non-exclusive, royalty-free right to host, copy, process, transmit, analyze and display Customer Data as needed to provide, maintain, secure and support the Service, to prevent misuse and to comply with law. Our service providers may do so on our behalf. We will not sell Customer Data, use it for advertising, or use it, or let our AI providers use it, to train general-purpose AI models. The DPA governs our processing of personal information in Customer Data.

Output. You may use Output for your business. Output is generated automatically and may resemble output for others; we do not warrant that it is unique or protected by intellectual-property rights.

Usage and aggregate data. We may collect information about how the Service is used and performs, and create aggregated or de-identified data from Customer Data and usage information. We may use that information for any lawful purpose, including operating, improving and developing our services, as long as it does not identify you, your users or any individual.

Your customers. You are solely responsible for how you use Output and Customer Data, including how you contact your customers. If you use the Service to contact, exclude, treat differently or make decisions about any person, you are responsible for complying with the law, including laws on email and text messages (such as CAN-SPAM and the TCPA), privacy, consumer protection and discrimination, and with your own privacy notices.

6. Accounts and workspaces

Keep account information accurate and credentials secure, and tell us promptly about unauthorized use. Each login is for one person. You are responsible for everything done through your accounts, users, keys and Agents.

Workspace owners and admins control access to their team’s workspaces and content. Content in a team workspace is available to its authorized members. A member who leaves a team keeps no rights in the team’s data.

We may require proof of identity or authority before acting on a request and may decline requests we cannot verify. We may rely on instructions from any owner or admin of your team.

7. Analysis, estimates and AI

The Service’s results come from automated calculations, statistical methods and, for some features, AI. They depend on your data, the definitions you confirm and the methods used. They can be incomplete, delayed, inaccurate or wrong.

Churn, retention and revenue figures, warnings, Retention Signals, strength labels such as “Proven” or “Early”, and the gain a suggestion shows are estimates. A Retention Signal describes a statistical association, not a cause. A suggestion is an idea to evaluate, not a guarantee of any result. Past patterns may not continue.

AI features can produce output that is wrong, incomplete or misleading, even when it reads confidently.

You are responsible for reviewing Output and for the decisions you make with it, including product, pricing, staffing and customer decisions. Do not use the Service as the sole basis for decisions with legal or similarly significant effects on individuals, such as employment, credit, housing, insurance or access to essential services. The Service does not provide legal, financial, tax or other professional advice.

8. Plans, trials, billing and renewal

Plans and prices. Plans, prices, billing periods, customer limits and trial terms are shown on our pricing page and at checkout. What you accept at checkout is your Order. Prices exclude taxes unless stated, and you pay applicable taxes.

Free trials. A trial lasts for the period shown at checkout. If you give a payment method for a trial, your paid subscription starts automatically when the trial ends and the plan’s price is charged to that payment method, unless you cancel before the trial ends. We may limit trials to one per customer and team, and may change or end trial offers, but we will not shorten a trial already started except for misuse.

Automatic renewal. Subscriptions renew automatically for successive periods of the same length (monthly or yearly) at the then-current price until cancelled. You authorize us and our payment processor, Stripe, to charge your payment method at the start of each period.

Cancelling. You can cancel at any time in Databrush under Manage billing, or by emailing support@databrush.ai. Cancelling stops future renewals; your plan continues until the end of the period you paid for. Cancelling during a trial avoids the first charge.

Customer limits. Plans include a number of monitored customers, counted across your workspaces as described at checkout. If you go over your plan’s limit, we may ask you to change plans, and may pause analysis or limit features until you do. We do not charge for overages automatically.

Plan changes. Upgrades and downgrades take effect as shown when you make them, which may include prorated charges or credits.

Price changes. We may change prices for future periods. We will tell you before a price increase applies to your subscription, and it applies from your first renewal after that notice. If you don’t agree, cancel before that renewal.

Failed payments and disputes. If a payment fails, we may retry it and may suspend or downgrade the Service until it succeeds. If you dispute a charge with your bank without first contacting us, we may suspend your account while the dispute is open.

Refunds. Except where the law requires it or these Terms or an Order expressly say otherwise, fees are non-refundable, including for partial periods and unused capacity. Tell us about a billing error within 60 days of the charge.

Earlier plans. Plans bought before these Terms took effect, such as Pro or AI credit packs, continue on the terms shown when they were bought until they end or you change them.

9. Acceptable use

You must follow the Acceptable Use Policy, which is part of these Terms, and make sure your users and Agents do too.

10. Confidentiality

“Confidential Information” means non-public information one party discloses to the other that is marked confidential or that a reasonable person would understand to be confidential. Your Customer Data is your Confidential Information. Non-public information about the Service, including its software, pricing and security, is ours.

The receiving party will use the other’s Confidential Information only to perform its obligations and exercise its rights under these Terms, protect it with reasonable care, and disclose it only to its personnel, contractors, service providers and advisers who need it and are bound by confidentiality obligations.

These duties don’t cover information that is or becomes public without a breach, was already known without restriction, is independently developed, or is lawfully received from someone else. A party may disclose information when the law requires it, with notice to the other where lawful and practical. Nothing here limits lawful reports to government authorities.

11. Security

We use reasonable administrative, technical and physical measures designed to protect Customer Data. No system is completely secure, and we do not guarantee that Customer Data will never be accessed, lost or disclosed without authorization. If we confirm a security incident that compromises Customer Data, we will notify you as the law and the DPA require. A notice is not an admission of fault or liability. You are responsible for the security of your accounts, credentials, keys, Agents, devices and connected systems.

12. Suspension and termination

By you. You may stop using the Service at any time, cancel your plan under Section 8 and delete your account in the app or through support@databrush.ai.

Suspension. We may suspend or limit all or part of the Service immediately if we reasonably believe that you, your users or your Agents have breached these Terms; that your use creates a security, legal or operational risk for us, the Service or others; that a payment is overdue; or that the law or one of our providers requires it. Where practical, we will tell you why.

Termination by us. We may end these Terms or your account immediately if you materially breach these Terms or the AUP or for any reason that allows suspension, and for any other reason on 30 days’ notice. If we end your account for a reason other than your breach or misuse, we will refund prepaid fees for the unused part of your paid period.

Discontinuing features. We may discontinue any feature or the Service as a whole. If we discontinue the Service as a whole, we will give at least 30 days’ notice where practical and refund prepaid fees for the unused period.

Data after termination. After your account, plan or trial ends, we may stop processing Customer Data and may delete it, as described in the DPA and the Privacy Policy. Some deletions happen at once; for example, disconnecting a source can delete the history Databrush stored for it. Keep your own copies of any Output you need. We have no obligation to keep or return Customer Data except as the DPA or the law requires.

Survival. Section 5 (as to Output and aggregated or de-identified data), Sections 7, 10 and 13 through 21, and any amounts owed survive the end of these Terms.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, OUTPUT AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS. DATABRUSH AND ITS LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE, COMPLETE OR RELIABLE, THAT ANY SUGGESTION WILL PRODUCE ANY RESULT, OR THAT DEFECTS WILL BE CORRECTED. WE ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICES, INCLUDING YOUR DATABASE PROVIDERS, AGENTS AND THEIR AI PROVIDERS.

Features labeled beta, preview or early access are provided without any commitment and may change or stop at any time.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, CUSTOMERS, GOODWILL OR BUSINESS OPPORTUNITIES, LOSS OF USE OR DATA, OR THE COST OF SUBSTITUTE SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THEIR POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DATABRUSH’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY AND (B) US$100.

These limits do not apply to your payment obligations, your obligations under Section 15, your breach of Section 9 or of our intellectual-property rights, or liability that the law does not allow to be limited. They apply even if a remedy fails of its essential purpose, and they are an essential basis of the bargain between the parties.

15. Indemnification

You will defend, indemnify and hold harmless Databrush and its members, managers, employees, contractors and agents against all claims, demands, losses, liabilities, damages, fines, penalties, costs and expenses, including reasonable attorneys’ fees, arising out of or relating to: (a) Customer Data, including any claim that collecting, connecting or processing it as these Terms permit violates the law or anyone’s rights; (b) your use of Output, including contacting your customers or making decisions about them; (c) your users’ or Agents’ use of the Service; (d) your breach of these Terms, the AUP or the law; or (e) your connected systems and third-party services.

We will tell you about a claim promptly; a delay relieves you only to the extent it harms your defense. You control the defense, and we will cooperate at your expense. You may not settle a claim in a way that imposes obligations on us or admits fault for us without our written consent. We may take part with our own counsel at our own expense.

16. Third-party services

The Service works with third-party services you choose, such as Supabase, your database host, sign-in providers, Agents and their AI providers. Your agreements with them govern your use of them. We do not control them and are not responsible for their availability, security, acts or omissions, or for their changes that affect the Service. Links to third-party sites are for convenience only.

17. Feedback and intellectual property

If you give us feedback or ideas, we may use them for any purpose without obligation to you. Do not remove our proprietary notices or use our name, logos or trademarks without our written permission.

18. Changes to these Terms and the Service

We may change the Service at any time, including by adding, changing or removing features.

We may update these Terms and will post each update with its date. For a material change, we will give at least 15 days’ notice by email or in the Service before it takes effect, unless the change is required by law or needed for security, in which case it may take effect sooner. Changes apply going forward. If you keep using the Service after a change takes effect, you accept it. If you don’t agree, stop using the Service and cancel before it takes effect.

A change to Section 19 does not apply to a dispute that either party had notice of before the change took effect.

19. Disputes and arbitration

Informal resolution first. Before starting a claim, the party making it must send the other a written description of it (to support@databrush.ai or our postal address for us, and to your account email for you) and try in good faith to resolve it for 30 days.

Binding arbitration. Except as stated below, any dispute, claim or controversy arising out of or relating to the Service or these Terms, including their formation, scope, validity or enforceability (a “Dispute”), will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator. The arbitration will take place in Hunterdon County, New Jersey, or by video, in English. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this Section.

Individual claims only. Disputes will be resolved only on an individual basis. Neither party may bring or take part in a class, collective, consolidated or representative action or arbitration, and the arbitrator may award relief only to the individual party and only as needed for that party’s claim. If this waiver is found unenforceable for a claim, that claim must proceed in court rather than arbitration, and the rest of this Section still applies.

Jury waiver. Where a Dispute proceeds in court, each party waives its right to a jury trial.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek an injunction or other equitable relief in court to protect its intellectual property, its Confidential Information or the security of the Service.

Opting out. You may opt out of arbitration by emailing support@databrush.ai, with your name, account email and a statement that you opt out, within 30 days after you first accept these Terms or, if you accepted an earlier version, within 30 days after this version takes effect.

Time limit. To the extent the law allows, any claim must be brought within one year after it arises, or it is permanently barred.

Governing law and courts. New Jersey law and applicable U.S. federal law govern these Terms, without regard to conflict-of-laws rules. Subject to this Section, the state and federal courts located in New Jersey have exclusive jurisdiction, and both parties consent to them. The UN Convention on Contracts for the International Sale of Goods does not apply.

20. General terms

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in a merger, acquisition, reorganization or sale of assets.

Events beyond our control. Neither party is liable for delays or failures, other than failures to pay, caused by events beyond its reasonable control, including failures of third-party services, internet or cloud providers, cyberattacks, natural disasters, war, labor disputes, government action and pandemics.

Notices and electronic communications. We may give notices by email to your account address, in the Service or by posting them on our site. Send notices to us at support@databrush.ai or our postal address. You agree to receive communications from us electronically.

Export and sanctions. You will comply with U.S. export-control and sanctions laws in using the Service.

Everything else. The parties are independent contractors. There are no third-party beneficiaries. These Terms, with any Order, the DPA and the AUP, are the parties’ entire agreement about the Service and replace earlier agreements about it. A failure to enforce a provision is not a waiver. If a provision is unenforceable, it is limited to the minimum extent necessary and the rest stays in effect. Headings are for convenience, and “including” means “including without limitation.”

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